Cushion Cover
Throw & Bedding
Vase Pot & Plant
Decor
Lamp & Lighting
Tray
Clock
Kitchenware & Tableware
Storage & Organiser
Bathroom Product
Floor Mat & Rug
Furniture
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Shipping to
Singapore
Worldwide
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Ships in 1 - 2 days
Hello!
Write to us
dolphin@dilashome.com
Call us
+60 3 5191 9144
Thank you for visiting Dilas Home today.
If you're still uncertain about purchasing from us, allow us to introduce how we operate at Dilas Home.
Thank you for visiting Dilas Home today.
If you're still uncertain about purchasing from us, allow us to introduce how we operate at Dilas Home.
PRODUCT
We believe that quality product is our best brand ambassador.
For every good purchased, our team will do a quality check on the product before we ship it out. However, if you happened to receive a damaged, defective or incorrect item in your order, kindly inform us in 14 days upon receipt and we will take action almost instantly. Keep calm, all costs of resending or returning for problem orders are borne by us.
SHIPPING & DELIVERY
Shipping fees are determined by the combined weight of your items and your delivery address. Please proceed to checkout and provide your address to calculate the exact shipping cost.
Ready stock - Ship out within 2 working days
Pre-order - Ship out within 4-6 weeks
Courier delivery is expected to arrive within the next 1 to 3 days after we ship out your order from Malaysia. All items on the website are in stock unless specifically noted as pre-order.
SELF-PICKUP
Our pickup location is at Seksyen 22, Shah Alam, Selangor. You can choose self-pickup at checkout. Please note that we need 1 working day to prepare your order. Once it's ready, we will notify you with the pickup guidelines. Learn more
PACKAGING
Every day, we strive to pack your orders securely while minimising parcel size to reduce shipping costs. Our products come in standard packaging to keep prices and shipping fees low. For gift purchases, we recommend receiving your order first and then repackaging it as a gift. Alternatively, you can choose from our gift ready collection.
RETURN
You see it, you like it, you want it, you get it, but… you change your mind? You can return it.
You can return any item purchased, which are in original condition, unused and have not been altered, within 30 days upon receipt. Items must be returned in their original packaging too. We charge RM5 for change of mind return per order, so total refund = item price paid - discount applied - RM5. Only item price will be refunded. We will assign a courier to collect the item/s from you and process your refund within 8 hours upon receipt of your returned item/s.
Problem orders such as damaged, defective or incorrect items in your order, all costs of resending and returning are borne by us.
15-DAY BEST PRICE GUARANTEE
At Dilas Home, we promise top-notch shopping experiences and unbeatable prices. If you find a lower price for the same item elsewhere in Malaysia within 15 days from your order date, we'll refund you with store credit. Shop confidently with us.
SERVICE
If you are dissatisfied, it must be because we haven't done well enough.
We always adhere to one principle: What kind of service would I want as a customer?
Therefore, we have successfully launched a series of popular after-sales service measures, such as 30-day no-reason return, 8-hour quick refund commitment, 15-day price difference compensation for promotions, and more.
15-DAY PRICE PROTECTION
Introducing our 15-day Price Difference Refund! If you purchase from us and within 15 days, we drop the price or have a sale, you can claim a refund in the form of store credit. Shop with confidence at Dilas Home knowing you'll always get the best deal.
PAYMENT
All prices are in MYR.
We use Stripe & Billplz as our payment provider. During check out, you can directly make payment securely via Visa, Mastercard, American Express, Apple Pay, FPX transfer, Touch'nGo, GrabPay, Boost or ShopeePay.
When you make a purchase, your payment information (including credit card numbers) provided is encrypted, routed and processed only through Stripe or Billplz. We do not have access to or store your payment information. Learn more
How much is the shipping fee?
Where is your location in Malaysia? Can I self collect?
Please note that we need 1 working day to prepare your order. Once it's ready, we will notify you with the pickup guidelines.
Do you offer free shipping?
Do you ship to other country besides Malaysia?
www.dilashome.com - Singapore
Customers from other country can email us directly, let us check if we are able to ship to your country.
Can you provide an exact delivery date?
When will I receive my order?
We will ship out your order within 1 - 2 working days, and courier delivery is estimated to further take another 1 - 3 days.
When will I receive the tracking number?
Do I need to sign upon delivery for standard shipping delivery?
The tracking status is “delivered”, but I have not received, what should I do?
What do I do if I change my mind and want to return my purchase?
How much will be refunded for my change of mind return?
Total refund = item price paid - discount applied - RM5
For example, Dolphin bought 5 plant pots at RM9.90 each in one order, item price paid (RM9.90 x 5) + delivery RM4.99 = total amount paid RM54.49.
Dolphin returned 4 plant pots.
Total refund RM34.6 = item price paid (RM9.90 x 4) - discount applied RM0 - RM5
Notes: There will be no refund for problem orders, as we will resend a new item to you.
Why do you charge RM5 for change of mind return?
What do I do if I receive an item that is defective or not what I ordered?
However, if you happen to receive a damaged, defective or incorrect item in your order, please inform us via email, live chat or WhatsApp. Include the following information and we will let you know what happens next:
1. Your order number
2. What’s wrong? Let us know what the problem is
3. Pictures of the item(s)
I can’t add to cart the quantity I want to buy. What can I do?
How often will you restock an sold out item?
However, some items are discontinued and will not be restocked anymore after sold out.
